Return & Refund Policy

Jewellery is a personal purchase. If something is wrong with your order — damage in transit, a manufacturing fault, or the wrong piece — message us on WhatsApp and we will sort it out. There is no automatic 7-day return window for change-of-mind returns.

1. 1Tell usWhatsApp us on +91 81687 90171 or email sarojmounjewellary@gmail.com with your order number and what went wrong.
2. 2We approve itWe review and confirm your return request within 24 hours.
3. 3Pack it upPack the piece in its original packaging with all tags and certificates.
4. 4Send it backWe arrange a reverse pickup, or you can post it to us. Shipping charges apply unless the piece was faulty.
5. 5We check itWe inspect the piece within 2–3 business days of receiving it.
6. 6Refund or exchangeYour refund is sent, or the exchange is dispatched, within 5–7 business days.

Once the returned piece passes our quality check, the refund is sent back the same way you paid — by UPI or bank transfer (NEFT/IMPS) — within 7–10 business days. We confirm the details with you on WhatsApp.

Shipping charges are not refundable unless the piece was faulty or the wrong item was delivered.

You can exchange a piece for:

• The same piece in a different size or design
• A different piece of equal or higher value

If the new piece costs more, you pay the difference; if it costs less, we refund the difference. Exchange shipping is ₹99, and free if the original piece was faulty or wrong.

If your order arrives damaged or faulty:

• Contact us within 24 hours of delivery
• Send us photos or a short video of the problem
• We arrange a replacement or a full refund
• We cover all shipping charges in this case

• Before dispatch: full refund, including shipping
• After dispatch: cancellation is not possible, so please use the return process instead

Refunds are processed within 5–7 business days.